At Coldwell Banker Preferred Real Estate, we are committed to providing the highest level of Customer Satisfaction by providing personalized Ultimate Service. The Ultimate Service Program at Coldwell Banker Canada ensures that our agents will be determined to understand what is the most important to you. We are here to listen and support your specific needs.


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We want to know what things are most important to you, the customer. Whether it’s a big backyard, a good school district, or city views, we can help. Tell us what you’re looking for. We’ll listen.

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Together we’ll develop a customized service plan that reflects your specific needs. We promise to live up to these written commitments, or you have the right to cancel your buyer’s or seller’s agreement. That’s service on your terms!

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We’ve surveyed thousands of Canadian customers to establish our high standards of performance we provide to every home buyer and seller. When our job is done, we’ll ask you to complete a Customer Satisfaction Survey so we can continue to improve.

At Coldwell Banker Preferred Real Estate, we believe that your home purchase or sale should be a pleasant experience, and we will do whatever we can to ensure that it is. We offer Ultimate Service® to make sure that every client leaves our office happy with the service they received.®.

In 1996, Coldwell Banker Canada introduced Ultimate Service®, a unique customer satisfaction program and business philosophy that has earned a *98% customer satisfaction rating from over 90,000 Canadian home buyers and sellers! That’s a level of satisfaction that is unmatched in the industry.

*Based on survey responses from Canadian home buying and selling customers to December 31, 2021.*


Buyer Guarantee

Our agents are dedicated to helping you find your dream home. Moreover, we will discuss your needs and goals, develop a customized buyer plan that includes details on all aspects of the transaction, and then oversee every step of the process from start to finish.


Realtor with his clients, sitting at a table together providing ultimate service
Ultimate Service satisfied clients hugging outside in front of a home with a Coldwell Banker 'sold' signage on the lawn

Seller Guarantee

Your success is our business. Our team of experienced agents has tools to help you achieve your real estate goals, including a proprietary staging program, professional photography, and extensive media exposure through print and online advertising. 


"Chad was exceptional! Helped us with every step and made our first home purchase go extremely smoothly. He was knowledgeable in all aspects of home buying."

Devin & Brittney

About Chad Watson

"Joe Friesen was our agent for our first home purchase. He was very willing to help us understand the market and our best opportunities, and was always available to answer questions over text or call. He has lots of resources to make the process smooth and efficient. We would definitely recommend Joe, and using him in the future." 

Sam B.

About Joe Friesen

"Kelly helped us buy our first home. Working with him was such a great experience. He always went above and beyond, took the time to explain everything to us (being first time home owners we had a lot of questions), and was very patient as we figured out what we wanted in a home. He is super friendly and very professional. He really made the entire process easy. Highly recommend!"

Devyn S.

About Kelly Lauber

"Emma's service was exceptional. She is the best at what she does, I wish more people would meet her to experience the phenomenal techniques she employs to deliver."

Henry O. & Obiageli O.

About Emma Alfons

"We are very satisfied with the assistance and services provided by Igor, he was very patient and attentive to details during our work. We would definitely recommend Igor to our friends and choose him in the future."

Oleksii G.

About Igor Melnyk

"Was very satisfied, took time through the whole process. Would use again."

Michael F.

About Jenna Kogutowicz

"Ben's appearance and conduct throughout the whole process was very professional. Sold in 3 days. Very positively surprised. Keep it up! Thank you!" 


About Benjamin Tetzlaw